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Refund policy

🔁 Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.

1. Return & Exchange Eligibility

1.1 Return Period

You may request a return or exchange within 30 days from the date you receive your order.

1.2 Return Conditions

To qualify for a return or exchange, the following conditions must be met:

  • Item must be unused, unworn, and unwashed

  • Item must be in original condition, with tags, labels, and packaging intact

  • Item must not have damage, stains, or signs of wear

Returns that do not meet these requirements may be refused or partially refunded.

2. How to Request a Return or Exchange

2.1 Submit Your Request

Please email support@7eaminds.com with the following details:

  • Your order number

  • Reason for the return or exchange

Our customer service team will provide instructions and return address details within 1–3 business days.

2.2 Preparing Your Return

  • Pack the item securely, including all original packaging and accessories.

  • We recommend using a trackable shipping method to ensure safe delivery.

  • You may choose your preferred courier for the return.

3. Return Shipping Costs

  • Return shipping fees are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong or defective item).

  • We do not accept returns sent without prior approval.

3.1 Exchanges

  • If exchanging for a higher-priced item, you will need to pay the price difference.

  • If exchanging for a lower-priced item, the difference will be refunded.

4. Refund Process

4.1 Processing Time

Once we receive and inspect your return, we will process your refund within 5 business days.
Refunds are issued to the original payment method used for the purchase.

4.2 Bank Processing Time

Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

4.3 Partial Refunds

We reserve the right to issue a partial refund or reject a return if the item:

  • Is used or damaged

  • Lacks original packaging or tags

  • Is returned outside the 30-day window

5. Contact Us

If you have any questions or would like to begin a return or exchange, please contact our customer support team:

📧 welcome@7eaminds.com
⏱ We typically respond within 72 hours.