Given that we were founded in 2024 as a startup company that values passion and commitment, we will continue to build a logistics and warehousing system that spans continents. Currently, most of raw materials are procured in Asia by seasonal selection, product formulas come from Australia, produced in China, and stored in Hong Kong and US. Relevant product orders will be dispatched worldwide through our Hong Kong and Shanghai freight company. Under normal circumstances, orders can be processed within approximately 7-10 working days if inventory is available; otherwise, they will be shipped directly through the production supply chain, which generally takes between 20 to 25 working days, that is why 7eaminds’ products are stick to MADE TO ORDER mode.

At the same time, with the support and affection of our customers, we will actively establish warehouses around the world and invite more distributors to join us.”

Please note: It may take 7-10 business days for some international carriers to provide or update the tracking status of your order. Some international carriers may also wait until orders have cleared customs to update the tracking status. This would result in your order status being marked as shipped for several days. Rest assured, your order will be delivered within the estimated time frame.

If we have inventory available in your country, some local carriers may also mark an order as ‘Delivered’ up to 24 hours before the delivery. If you see this status for your order but haven’t received your package, we kindly ask that you wait at least 24 hours for order delivery before contacting us or the carrier.

We recommend contacting your carrier first for the most recent order status or if your order’s delivery has exceeded the estimated delivery time frame. 

You can canel or modify the order before it reacheds ‘Shipped’ status.

Orders may be delayed due to the following reasons:

• Order is waiting for payment. Go to your ORDER page to see if you need to update or verify your payment information.
• Multiple orders were placed in a short period of time. 
• 7eaminds is experiencing higher order volumes. 
• Items for your order need to be picked from our factory directly. 

Rest assured that we’re working hard to deliver your order right away once the inventory is confirmed. Otherwise we’ll let you know as soon as your order has shipped. Thank you for your patience.

If your order’s tracking status states ‘Order returned’, ‘Delivery Attempt’, or ‘Failed Delivery’, then this means the order is being returned to the carrier storage facility for temporary storage, another delivery attempt, or for customer pick-up. Some carriers will attempt up to 3 deliveries.

Please be advised, additional fees may be charged by the carrier to arrange additional delivery attempts.

Please contact the carrier directly for any concerns 

Unfortunately, items may become unavailable after orders are placed. This may prevent an order from being fulfilled and shipped.

If an item becomes out-of-stock, it will typically be removed from your order and the rest of the items will be shipped. However, if there are no other items in your order, your order will be canceled.

Meanwhile, we take pride in protecting your privacy. If we notice any suspicious activity on an 7eaminds account, we’ll deactivate the account, cancel all pending order payments, initiate a refund, and investigate the issue.

Please note: you will need to update the payment within 48 hours if the payment was not processed successfully. Failure to do so will also result in your order being canceled. 

Order status information normally includes:

• payment is pending
• processing
• packaging
• shipped
• delivered
• returned
• order lost
• canceled
• rejected

If your tracking status states ‘Order returned’ then this usually means the order is being returned to the carrier warehouse for temporary storage, another future delivery attempt, or for customer pick-up. Please contact the carrier to find out more or arrange another delivery attempt.

Please note: Not all international carriers may return orders to 7eaminds. In most cases, unclaimed or refused orders are held in the carrier’s warehouse until they are destroyed. Destroyed orders are not eligible for a refund. 

You can print an invoice for an order as soon as your order has shipped. If available, we recommend updating your account information, and placing the order with the appropriate information. The currency displayed on your invoice is the currency selected when the order was placed.

We adopt a three-tier membership system:

Regular Member (Bronze)

Silver Member (Silver)

Gold Member (Gold)

Membership Acquisition Criteria:

Regular Member: Customers register to become members without the need for consumption.

Silver Member: Customers who accumulate a total consumption of $1000 or earn 1000 points within a year.

Gold Member: Customers who accumulate a total consumption of $5000 or earn 5000 points within a year.

Membership Benefits:

Regular Member:

Points Accumulation: Earn 1 point for every $1 spent.

Member’s Day Benefits: Participate in online discounts and surveys, enjoy shopping discounts and cash rebate.

Silver Member:

Points Accumulation: Earn 1.5 points for every $1 spent.

Member’s Day Benefits: Receive all the benefits of the Regular Member and enjoy a year-round discount of 95% without any threshold.

Birthday Gift: Receive a special gift during the birthday month.

Priority to participate in exclusive member activities.

Gold Member:

Earn 2 points for every $1 spent.

Receive all the benefits of the Regular Member, with a year-round shopping discount of 85% without any threshold.

Double points during the birthday month.

Free express delivery service.

Exclusive customer service channel.

Regularly receive exclusive member gifts or coupons.

Priority to participate in new product trials and exclusive member activities.

Membership Level Upgrade Mechanism:

Membership levels are automatically upgraded based on annual consumption or points.

Membership levels are reassessed on January 1st each year based on the consumption and points of the previous year.

Membership Level Downgrade: If a Gold or Silver Member does not meet the consumption or points requirement to maintain their current level within the assessment year, they will be downgraded the following year.

Membership Exit Mechanism:

Members can choose to exit the membership program at any time.

After exiting, the member’s points will be cleared, and they will no longer enjoy any membership benefits.

Other Important Notes:

The membership system should clearly inform customers, including benefits, upgrade conditions, and points rules.

The membership system should maintain transparency and fairness to avoid customer dissatisfaction.

Regularly assess and adjust the membership system to adapt to market changes and customer needs.

The 7eaminds Rewards Program (“Rewards Program”) rewards customers (such as influencers, bloggers and individual shoppers) with Rewards Credit for actively engaging with the 7eaminds community. 

You will need to accept the  Terms of Use to use any Rewards Credit.

Be the first to know about the latest deals and discounts. We’re constantly updating our promotions to give you the biggest savings. Be sure to check these pages for the latest deals and special offers.

• Product of the Week
• Rotating discounts on select products up to 20% off.
• Super Deals. Limited time offers on select products.
• Trial Items. Up to 80% off trial items. Note: Each trial item may only be purchased once at the discounted trial price. After that initial purchase, this item will be regularly priced.

1. Participation in the Survey:

• Members participate in the survey questionnaire through email invitations, website links.

       2. Completion of the Survey:

• Members need to complete the questionnaire carefully and ensure they provide genuine and valid feedback.

       3. Submission of the Survey:

• After completing the questionnaire, members need to submit it according to the instructions.

       4. Eligibility Review:

• The organizer may review the completeness and validity of the questionnaire to ensure the accuracy of the data.

        5. Cashback Methods:

• Depending on the membership system, cashback can be realized in the following ways:
• Directly credited to the member’s account, which is 10% more than directly cash rebate, which can be used for the next purchase.
• Sent directly to the member’s bank account via electronic transfer, such as PayPal or bank transfer.

       6. Notification:

• Once the cashback has been processed, members usually receive a notification informing them of the amount and method of cashback.

       7.Usage Restrictions:

• There may be usage restrictions on the cashback, such as validity period, minimum spending requirements, or restrictions on specific products.

       8. Record Keeping:

• Members should keep all records related to cashback for inquiries in case of any questions.

       9. Customer Service:

• If members encounter any issues in obtaining cashback, they can contact the customer service department for assistance.

       10.Transparency:

• The entire process of cashback should be transparent, with members clearly understanding how to obtain and use the cashback.

Please note that the specific process and rules for cashback may vary depending on different organizations and membership systems. Therefore, it is recommended that members read the relevant terms and conditions carefully before participating in the survey questionnaire.